You can place your order via the order page on the website. You have 14 days of time after receipt (law “distance selling”) to return or exchange the ordered baskets or bags. After expire of this period, the purchase will be finalized and you will remain the owner of the purchased products.

NOVÈMBRE ships to most countries around the world and all our orders will be shipped by our nominated postal service POSTNL. Shipping costs and delivery may very per country.

If your country is not listed as a shipping option, please drop us an email at customer service

info@novembrebreatelier.com and we will try our best to find a solution for you to get your items.

We offer a “Free pick up service” at Amsterdam.

Please send us an email to info@novembreatelier.com so we can make an appointment to handover your order.

We always pack everything carefully, NOVÈMBRE is not responsible for merchandise that is damaged or lost during transportation.

Please notice that it is unfortunately not possible to cancel your order once placed.

Instead you are more than welcome to return it once received.

For shipments to non-EU countries the customer is responsible for all import duties, customs and local taxes. Payment is necessary to release the order from customs on arrival.

Please note that NOVÈMBRE is unable to advise the amount this may be.

The shipping company will contact the customer once the purchase arrives in customs to inform them about the amount of additional costs.

For Europe and other countries the expected shipment time is 4-6 and 8-12 working days.

We offer track & trace information to track your package.

All delivery confirmation requests and international custom fees are subject to additional charges paid by the customer.

All prices indicated on our website are in Euro’s and include value added tax. We will add the shipping costs to the invoice of the order. The order will be sent to you after payment and you will receive a confirmation by e-mail.

In the case of returns keep our following conditions in mind:
– You must register your return by e-mail within 3 working days after you have received the order.
– The shipping costs of the returned merchandise will be entirely paid by you
– When returning dissolution the return amount of the items, excluding shipping costs, will be transferred to you within 30 days. After we have refunded, we will send an email.
– The products must not be used and kept in a smoke, dust and hair-free environment
– The products must be returned in a proper packaging to: NOVÈMBRE, THEOPHILE DE BOCKSTRAAT 77-3, 1058 VA AMSTERDAM. We can not accept the return if the shipment is not franked. Always accompany the return package with your name, order number, address, and bank account number.
– You can only exchange items purchased at www.novemberatelier.com

In the case of queries or complaints concerning any of our products or procedures, please let us know by e-mail info@novembreatelier.com.

You will receive a reply within 48h.

All of your personal information is treated with the utmost care and security. We ensure that all information provided to us is treated confidentially and is not made available to third parties in any way.

All information on our website is protected by copyright. It is illegal to copy, use or distribute any information from our website without first acquiring written permission. Visitors and users of the website may not claim any rights pertaining to the information on the website. None of our work, products, layout, words or graphics from the NOVÈMBRE website may be partially or wholly copied or publicly used for printing, photocopying, overtyping, in an electronic database, or for any other reproduction purposes. In case of violation we will have to take legal action.

ACCEPTANCE OF GENERAL CONDITIONS

All website users are required to be aware of, and to agree with, all of the above General Conditions. By placing an order with NOVÈMBRE, the consumer automatically agrees to all of our General Conditions.