Terms and conditions

You can place your order via the order page on the website. You have 14 days of time after receipt (law “distance selling”) to return or exchange the ordered products, except products that are on sale. After expire of this period, the purchase will be finalized and you will remain the owner of the purchased products. All sales are final, no returns accepted as inticated in the e-shop.

NOVÈMBRE ships to most countries around the world and all our orders will be shipped by our nominated postal service POSTNL. Shipping costs and delivery may vary per country. Shipping costs are based on the shipping destination with delivery from the Netherlands.

We always pack everything carefully, NOVÈMBRE is not responsible for products that is damaged or lost during transportation.

Please notice that it is unfortunately not possible to cancel your order once placed.

Instead you are more than welcome to return it once received.

For shipments to non-EU countries the customer is responsible for all import duties, customs and local taxes. Payment is necessary to release the order from customs on arrival.

Please note that NOVÈMBRE is unable to advise the amount this may be. The shipping company will contact the customer once the purchase arrives in customs to inform them about the amount of additional costs.

If the recipient refuses delivery of their order due to customs charge, your package will be considered abandoned and disposed of by the shipping carrier and therefore, your order is not eligible for a refund.

All prices indicated on our website are in Euro’s and include value added tax. We will add the shipping costs to the invoice of the order. The order will be sent to you after payment and you will receive a confirmation by e-mail.

• Please email info@novembreatelier.com and include: your order number, first and last name, the item(s) you wish to return and the reason.
• The returned items must be in original and unused condition.
• The customer is responsible for shipping expenses.
• NOVÈMBRE Atelier will not issue a refund until returned item has been received
• NOVÈMBRE Atelier has the right to refuse a refund when the item has been damaged, used or not been requested within the 14 days policy.
• The customer is responsible for customs charges for all international orders. If the recipient refuses delivery of their order due to customs charge your package will be considered abandoned and disposed of by the shipping carrier and therefore, your order is not eligible for a refund.
• We can not accept the return if the shipment is not franked.

All of your personal information is treated with the utmost care and security. We ensure that all information provided to us is treated confidentially and is not made available to third parties in any way.

All information on our website is protected by copyright. It is illegal to copy, use or distribute any information from our website without first acquiring written permission. Visitors and users of the website may not claim any rights pertaining to the information on the website. None of our work, products, layout, words or graphics from the NOVÈMBRE website may be partially or wholly copied or publicly used for printing, photocopying, overtyping, in an electronic database, or for any other reproduction purposes. In case of violation we will have to take legal action.

All website users are required to be aware of, and to agree with, all of the above General Conditions. By placing an order with NOVÈMBRE, the consumer automatically agrees to all of our General Conditions.